FAQ's

How do I sell my dress?

Register, then login to the site and then complete the form to post your advert and make your payment. Your advert will go live once it has been checked to ensure that it meets our publishing guidelines. This can be within the hour or up to 24 hours - depending on the time of your listing payment being received. You will be notified once your listing is online. Please delete your ad and your profile, once you have sold your dress.

How long will be advert run for?

There are 3 ad period options: 

  • £10 for 6 months - ideal for those who are selling current, well known and sought after dress model/style numbers, or those sellers who have priced their dress very reasonably.
  • £15 for 12 months – our recommended option.
  • £20 for 24 months – for those whose dress is not from a recent collection, or if you don’t know the name of the designer, your dress was bespoke or is particularly unusual in style, or in a petite size.

You will get a reminder close to the renewal time and can relist for a further period. If your dress has not been relisted after the renewal reminder it will be removed.

How will I receive enquiries about my dress?

Email enquiries will come via the site as potential buyers will use the email contact form on your ad. If you don't wish to receive enquiries by text or phone please remove your phone number from your profile.

How do I know if an enquiry is genuine?

Please ensure you read our "selling safely" page so that you are aware of typical scam email wording that is unfortunately common across internet sales sites such as ebay, Gumtree and many other sites around the world. If in doubt contact sales@sellmyweddingdress.co.uk before parting with a payment to a buyer. 

If you realise you have been the victim of an attempted scam and have received emails from a buyer which claim to be from "Paypal" please forward that to spoof@paypal.com and report the attempted crime to Action Fraud Online at http://www.actionfraud.police.uk/report_fraud

If you're received a scam email report it to the internet service provider (ISP) that was used to send you the email. If the scam email came from a Yahoo account send it to abuse@yahoo.com Gmail has  a"Report spam" button and Hotmail has a "Report phishing" button. 

Please note we will never text sellers - if you receive a text saying it is from "SMWD" then please be suspicious and refer to our selling safely page for more info on scammers.


Do you charge commission?

No - we don't charge commission or referral fees. The charge to list your dress is £10 for 6 months, £15 for 12 months or £20 for 2 years. All the proceeds from the sale are yours.

Will you buy my dress from me?

No - we offer the facility to list your dresses for sale only. Dress agencies will buy your dress from you and store it in their show rooms for potential purchasers to try on but that is why they charge a percentage of the sale price from you. With www.sellmyweddingdress.co.uk you keep the dress at your home until someone views it and then purchases it. That is why you are able to make more money from the sale of your dress with us, as you keep all the proceeds of the sale yourself.

How do I upload photos?

Instructions are in the listing form once you have logged in. You MUST ensure that all photos have a different file name, otherwise duplicates will be uploaded. You can change your photos at any time. Please note we cannot use stock shots from certain designers - you will receive an email if your ad needs to have photos of your actual dress and not stock shots. Whilst your ad is pending stock shots being removed it will remain offline - you may want to remove the stock shots immediately whilst you replace with photos of your own dress at a later date. We also need to respect copyright issues of photos - please do not upload photos with website urls written on them or photos from other weddings as these will also need to be removed and replaced.

What details should I put on my ad?

You should try to give us much info about your dress and your measurements as possible, especially if the photos do not do the item justice.

Selling multiple items

Please note the price you pay is per item only - therefore if you wish to sell a bolero/veil/tiara/shoes etc as well, it must be listed separately on the site. If adequate payments have not been received, this will delay your ad being published whilst we contact you to ask for text to be edited. Any text that refers to other items being "available" and invites contact from a potential buyer to discuss, will need to be removed. 

How will people find my ad?

We do extensive marketing of the website, both online and offline.

How do I work out what to sell my dress for?

Your dress will have significant value to you - both in monetary and emotional terms. However a secondhand wedding dress will not have the same value as what you originally paid for it. The best way to decide what price to sell it for is to think about what you would be willing to pay for it secondhand or the lowest price you would accept. It is better to sell at a lower price than risk not selling it at all and for the style to become out of date. Alternatively, add "ono" to your listing if you are willing to take an offer.

Do you sell new and unworn wedding dresses too?

Yes - if possible try and show tags in your photos or mention that the tags are still intact/the dress is brand new, in your listing. You will be likely to get more money for your item than if it has been used so the price should reflect this.

I've had my dress a while, can I still sell it?

Bridal fashions do change so after a while your dress may not be as popular as it would have been previously. The price should therefore reflect this and it may take longer to sell. We don't recommend trying to sell your dress on the site if it is more than 3-4 years old but it will certainly help if you have as much info as possible to give in your listing. All dresses should have been professionally cleaned and stored. 

Cancellation of your ad

Once payment of your ad has been received your ad will be published within 48 hours. Should you wish to cancel your ad within this time period and providing you have not had any enquiries via the site, a refund may be given. We are not able to give refunds after this period of 48 hours unless your ad has not already been published.